April Chapter Meeting: Trust in the Workplace - What Builds it & What Destroys it

Trust in the Workplace: What Builds it & What Destroys it

Program Description

Trust has been defined as having mutual confidence that neither party in a relationship will intentionally exploit the others’ vulnerabilities. This session will focus on the Team Trust Index™, a tool that measures workplace trust on four dimensions:

1. Collaboration Trust or trust of intent
2. Communication Trust or trust of disclosure
3. Commitment Trust or trust of character
4. Competence Trust or trust of capabilities

Workshop participants will analyze a brief case study based on the four dimensions of trust. Then their findings will be shared and discussed in the large group.

Learning Objectives for this Program

Participants will learn:

1. Five leader behaviors that increase perceived trustworthiness
2. What to do if you think you’ve broken trust with another person
3. How low trust impacts productivity and diminishes work quality
4. Five behaviors that can anchor trust in teams

Speaker Information

As founder and CEO of TerconPartners, Jeannette Terry is an organization development consultant who has advised companies and capital projects across five continents. Some of her clients have included Chevron Corporation, the American Academy of Family Physicians, the U.S. Treasury Department, Bechtel, and Hilton World-Wide. Her expertise includes building high trust work cultures and facilitating complex conflict resolution. Jeannette earned her M.A in Organizational Communication at K.U. and has taught communication at JCCC and in K.U.’s Master’s program at the Edwards Center.

ATD Capabilities

• Leadership Development
• Personal Development

This session has been approved for recertification credits by the Association for Talent Development.