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Moving from Paper Manuals to Online Learning
Join us to hear how H&R Block changed the way their organization learns with an eBooks strategy.
Steve Wilton is the Manager of eLearning & Operations for H&R Block headquartered in downtown Kansas City, MO. He has over 35 years of journalism, editing, and print production experience from working at newspapers and magazines in Kansas. He has been with H&R Block for over 15 serving in a variety of roles. Currently, Steve is focused on eLearning training materials and training reporting. His team is responsible for the transformation converting traditional print training materials for over 110,000 Tax Professionals to electronic eBook format.
Leveraging a background in program design, marketing, and creative solutions in small business and not-for-profit sectors, Billy Miller widened his scope with Learning Technology at H&R Block. In a project manager role, his primary duty has been to facilitate the transformation of learning documents from printed books and static documents to dynamic, interactive content, while preparing our audience to engage with that content through change management and communication. As he oversees the project, Billy works as the lead administrator of the platform and facilitates a governance group for continuous improvement and maintaining content standards.
Chris Fischer is the Associate Manager of Editing & Production at the H&R Block headquarters in Kansas City, MO. He has over 18 years of journalism, editing, and print production experience, between his newspaper background and six years in Learning & Development at H&R Block. Chris has been an integral part of the company’s switch from print to digital training formats over the past three years. His team is responsible for teaching training developers how to use the eBook development tool, governing publication and other processes, and ensuring that the materials produced are of the highest standards before they are released to over 110,000 company and field associates.