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Measure, Communicate, and IMPROVE Your Learning Programs
Over the last 15 years L&D professionals have been told to focus on big data and learning analytics and that doing so earns a seat at the table. What has transpired from this has been an effort to collect a lot of data and generate a lot of reports. The unintended consequences of this are low response rates and little use of the data to improve performance. This session will present a fresh approach to shift the mindset from measurement and reporting to performance improvement.
1.Understand how Net Promoter System can be fused into the measurement process.
2.Learn how a simpler process can allow you to act on your data and see improvements.
3.Glean insight to shift the conversation from proving your value to improving business performance.
Jeffrey Berk, COO, Performitiv, https://performitiv.com/
Performitiv is a performance improvement technology company. As COO Jeffrey is responsible for the day-to-day operations. Prior to Performitiv, Jeffrey was the COO of KnowledgeAdvisors and led the creation of its learning evaluation tool, Metrics that Matter. Jeffrey is an adjunct professor of operations at Loyola University and Northern Illinois University and has authored 3 books on learning analytics and process improvement.
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Webinar ID: 208 493 854